:root{--navy:#0f2a44;--teal:#1c7293;--ink:#1f2937;--mute:#6b7280;--line:#e5e7eb;--bg:#f4f7fa;--white:#fff;--orange:#e8772e;--red:#c0392b;--green:#2e9e6b;--radius:8px}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:-apple-system,BlinkMacSystemFont,"Apple SD Gothic Neo","Malgun Gothic","Noto Sans KR",sans-serif;font-size:14px;color:var(--ink);background:var(--bg)}
body.center{display:flex;align-items:center;justify-content:center;min-height:100vh}
a{color:var(--teal);text-decoration:none}
h1,h2,h3,h4{margin:.2em 0 .5em;color:var(--navy)}
h2{font-size:20px}h3{font-size:15px;margin-top:1.2em}h4{font-size:13px;color:var(--mute);text-transform:uppercase;letter-spacing:.03em}
.muted{color:var(--mute)}.small{font-size:12px}.err{color:var(--red)}
code{background:#eef2f7;padding:1px 5px;border-radius:4px;font-size:12px}
pre.help{white-space:pre-wrap;background:#f8fafc;border:1px solid var(--line);padding:8px;border-radius:6px;font-size:12px;color:#374151}

.topnav{display:flex;align-items:center;gap:4px;background:var(--navy);color:#fff;padding:0 14px;height:46px;position:sticky;top:0;z-index:10}
.topnav a{color:#cbd5e1;padding:0 10px;line-height:46px;font-weight:500}
.topnav a.on,.topnav a:hover{color:#fff;background:rgba(255,255,255,.08)}
.topnav .brand{font-weight:700;color:#fff;font-size:15px;margin-right:8px}
.topnav .spacer{flex:1}.topnav .me{color:#cbd5e1;margin-right:6px}
.topnav .btn.ghost{color:#cbd5e1;border-color:rgba(255,255,255,.3)}

.btn{display:inline-block;border:1px solid #cbd5e1;background:#fff;color:var(--ink);padding:7px 14px;border-radius:6px;cursor:pointer;font-size:13px;font-weight:500}
.btn.primary{background:var(--teal);border-color:var(--teal);color:#fff}
.btn.ghost{background:transparent}.btn.sm{padding:4px 10px;font-size:12px}.btn.wide{width:100%}
button.link{background:none;border:0;color:var(--teal);cursor:pointer;padding:0;font-size:inherit}
.inline{display:inline}
input,select,textarea{font:inherit;border:1px solid #cbd5e1;border-radius:6px;padding:7px 9px;background:#fff;color:var(--ink);width:100%}
textarea{resize:vertical}
label{display:block;font-size:12px;color:var(--mute);margin-bottom:8px}
label input,label select,label textarea{margin-top:4px;font-size:14px;color:var(--ink)}
label.chk{display:flex;align-items:center;gap:6px;color:var(--ink);font-size:13px}label.chk input{width:auto;margin:0}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.row.between{justify-content:space-between}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;margin-bottom:12px}
.card.planned{opacity:.6}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:6px 14px}.form-grid .span2{grid-column:span 2}
.page{padding:18px 22px;max-width:1400px;margin:0 auto}
.page.two-col{display:grid;grid-template-columns:1.2fr 1fr;gap:24px}
.login{width:360px;padding:26px}
.flash{padding:9px 14px;border-radius:6px;margin:10px 22px;font-size:13px}
.flash.ok{background:#e8f6ee;color:#1d6b47;border:1px solid #a8dfc0}.flash.err{background:#fdecea;color:#a12f22;border:1px solid #f5b7b1}
.toast{position:fixed;right:16px;bottom:16px;background:#111827;color:#fff;padding:10px 14px;border-radius:8px;z-index:50;font-size:13px}
.table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.table th{background:#eef2f7;text-align:left;padding:8px 10px;font-size:12px;color:var(--navy)}
.table td{padding:7px 10px;border-top:1px solid var(--line);vertical-align:top}
.table.small td,.table.small th{padding:4px 8px;font-size:12px}
tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8fafc}
ul.plain{list-style:none;padding:0;margin:0}ul.plain li{padding:4px 0}

.chan{display:inline-block;font-size:11px;font-weight:600;padding:1px 7px;border-radius:10px;background:#e5e7eb;color:#374151}
.chan-telegram{background:#dbeafe;color:#1e40af}.chan-whatsapp{background:#dcfce7;color:#166534}.chan-kakao{background:#fef9c3;color:#713f12}.chan-line{background:#d1fae5;color:#065f46}.chan-mock{background:#f3e8ff;color:#6b21a8}.chan-channeltalk{background:#ede9fe;color:#5b21b6}
.status{display:inline-block;font-size:11px;padding:1px 7px;border-radius:4px;background:#eef2f7;color:#374151}
.st-new{background:#fde68a;color:#78350f}.st-bot{background:#e0e7ff;color:#3730a3}.st-agent{background:#d1fae5;color:#065f46}.st-hold{background:#fee2e2;color:#991b1b}.st-closed{background:#e5e7eb;color:#6b7280}
.tag{display:inline-block;font-size:11px;background:#eef2f7;border:1px solid #dbe2ea;border-radius:4px;padding:0 6px;margin-right:3px;color:#374151}
.badge{display:inline-block;font-size:11px;font-weight:600;background:var(--teal);color:#fff;border-radius:10px;padding:1px 7px}
.badge.warn{background:var(--orange)}.badge.ok{background:var(--green)}.badge.err{background:var(--red)}.badge.muted{background:#9ca3af}

.inbox-layout{display:grid;grid-template-columns:360px 1fr;height:calc(100vh - 46px)}
.conv-pane{border-right:1px solid var(--line);background:#fff;display:flex;flex-direction:column;min-height:0}
.filters{padding:10px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:6px}
.filters .row select{flex:1}
.conv-list{list-style:none;margin:0;padding:0;overflow:auto;flex:1}
#conv-list{overflow:auto;flex:1;min-height:0}
.conv-item{padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer}
.conv-item:hover{background:#f8fafc}.conv-item.on{background:#eef6f9}.conv-item.unread .name{font-weight:800}
.conv-item .line1{display:flex;gap:6px;align-items:center}.conv-item .time{margin-left:auto;color:var(--mute);font-size:11px}
.conv-item .line2{display:flex;gap:6px;align-items:center;margin-top:3px;font-size:12px}
.conv-item .preview{color:var(--mute);font-size:12px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.detail-pane{min-height:0;display:flex;flex-direction:column}
.empty{display:flex;align-items:center;justify-content:center;height:100%;color:var(--mute);text-align:center;line-height:1.7}
.empty.small{height:auto;padding:30px}
.conv-detail{display:flex;flex-direction:column;height:100%;min-height:0}
.conv-head{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line);flex-wrap:wrap}
.conv-head b{font-size:15px;margin:0 6px}
.head-actions{display:flex;gap:6px}.head-actions select,.head-actions input{width:auto;padding:5px 8px;font-size:12px}
.detail-body{display:grid;grid-template-columns:1fr 300px;flex:1;min-height:0}
.thread{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line)}
.messages{flex:1;min-height:0;display:flex;flex-direction:column}
.msg-scroll{flex:1;overflow:auto;padding:16px}
.msg{display:flex;margin-bottom:10px}.msg.out{justify-content:flex-end}.msg.note{justify-content:center}
.bubble{max-width:70%;background:#fff;border:1px solid var(--line);border-radius:12px;padding:8px 12px}
.msg.out .bubble{background:#1c7293;color:#fff;border-color:#1c7293}.msg.out.bot .bubble{background:#4338ca;border-color:#4338ca}
.msg.note .bubble{background:#fff7ed;border-color:#fdba74;color:#7c2d12;max-width:85%;font-size:13px}
.msg.failed .bubble{background:#fdecea;border-color:#f5b7b1;color:#7f1d1d}
.bubble .who{font-size:11px;opacity:.8;margin-bottom:2px}.bubble .text{white-space:pre-wrap;word-break:break-word}.bubble .meta{font-size:10px;opacity:.7;margin-top:4px}.bubble .att{font-size:12px;margin-top:4px}
.composer{border-top:1px solid var(--line);background:#fff;padding:10px 14px}
.composer.note{background:#fff7ed}
.composer-tools{display:flex;gap:10px;align-items:center;margin-bottom:6px;font-size:12px}.composer-tools select{width:auto;padding:4px 8px;font-size:12px}
.composer-actions{display:flex;gap:8px;margin-top:6px}
.side{padding:14px;overflow:auto;background:#fff}
.side dl{display:grid;grid-template-columns:70px 1fr;gap:4px 8px;font-size:13px;margin:0 0 10px}.side dt{color:var(--mute)}.side dd{margin:0}
.note-item{background:#fffbeb;border:1px solid #fde68a;border-radius:6px;padding:7px 9px;margin-bottom:6px;font-size:13px}
.note-item.pinned{background:#fef3c7}.note-item .meta{font-size:11px;color:var(--mute);margin-top:3px}
.timeline .tl-item{padding:6px 0;border-bottom:1px solid var(--line);font-size:13px}.tl-item .text{white-space:pre-wrap;margin-top:2px}.tl-item.out .text{color:var(--teal)}.tl-item.note .text{color:#9a3412}
@media (max-width:900px){.inbox-layout{grid-template-columns:1fr}.conv-pane{display:none}.detail-body{grid-template-columns:1fr}.side{display:none}.page.two-col{grid-template-columns:1fr}.topnav{overflow-x:auto}}
@media (max-width:900px){body.has-detail .conv-pane{display:none}}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}.kpi.warn{background:#fff7ed;border-color:#fdba74}
.kpi .v{font-size:26px;font-weight:700;color:var(--teal);line-height:1.1}.kpi .l{font-size:12px;color:var(--mute);margin-top:4px}
.bars{display:flex;align-items:flex-end;gap:2px;height:90px;border-bottom:1px solid var(--line)}.bars .bar{flex:1;background:var(--teal);min-height:2px;border-radius:2px 2px 0 0}
.bubble .tr{margin-top:4px;padding-top:4px;border-top:1px dashed #cbd5e1;color:#374151;font-size:12.5px}